The Drip Drop Distro LLC Terms of Sale Policy

Last Updated:  August 21st, 2023

Drip Drop Distro, an Idaho limited liability company, (“Drip Drop Distro LLC,” “Drip Drop Distro”, “we”, “us”, “our”), and its business partners, brand partners, affiliates, subsidiaries, and agents welcome you to its website (“Site”), located at www.dripdropdistro.com. The following terms apply to your purchase of the products offered on Drip Drop Distro LLC’s Site. 

The Site Terms of Sale (“Agreement”) constitutes a legally binding agreement between Drip Drop Distro LLC and You, whether personally or on behalf of an entity you represent (“You”) so please read them carefully. 

Drip Drop Distro LLC operates as a wholesaler/distributor, a strategic marketing collaborator, and a business consulting entity, actively contributing to the advancement and expansion of both internal and partner brands/enterprises

By accessing, using, and purchasing products on this Site, You acknowledge that You have read, understand, and agree to be bound by Drip Drop Distro LLC’s Privacy Policy, Terms of Use, and this Agreement (Terms of Sale.) 

If You do not agree to be bound by these policies You may not use this site or purchase items sold on the Site.

Drip Drop Distro LLC’s catalog and website are intended for customers who are 21 years of age or older. Visitors must be 21 years of age or older to register as a buyer on the Drip Drop Distro LLC’s website. If You do not meet this age requirement, you must not access or use the website.

There may be items in the Drip Drop Distro LLC catalog that are subject to local, state, national, or international regulations, restrictions, and/or bans. It is the customer’s obligation to ensure compliance before placing an order. 

Should a product be added to an order at the fault of Drip Drop Distro LLC that conflicts with any local, state, national, or international regulations, restrictions, and/or bans, Drip Drop Distro LLC will adjust invoices accordingly and take back the product free of charge. 

Customers with questions about a product’s legality are encouraged to contact Drip Drop Distro LLC during business hours. 

The improper use of a product may void any applicable warranty. Any illegal use or resale of any product could subject you to fines, penalties and/or imprisonment under state and federal law. Study this information, the product instructions, and all of the accompanying literature before using a product offered by Drip Drop Distro LLC.

The information contained in this disclaimer and any other cautionary instructions, and all of the documentation and literature included with any product sold on the Drip Drop Distro LLC Site was developed for informational purposes only. In no way is any of the information contained in this disclaimer or other documentation intended to be a medical or prescriptive guide. Neither the manufacturer nor the seller, or their respective subsidiaries, affiliates, directors, officers, or shareholders, of any products offered for sale on the website is responsible for the misuse of such products. You and any other user of such products are solely responsible for the correct use of such products and the consequences of such use.

If you believe or suspect that you have a medical problem, promptly contact your doctor or health care provider. 

The Drug Enforcement Administration (DEA) of the United States classifies Kratom as a “Drug and Chemical of Concern.”

In relation to Kratom, it is essential to acknowledge that the U.S. Food and Drug Administration (FDA) has not granted approval for its use as a dietary supplement or for any medical purposes. The FDA is actively assessing Kratom and currently recommends against its consumption due to concerns regarding addiction, abuse, and dependence risks. Reports indicate that certain users have encountered severe opioid-like withdrawal symptoms upon discontinuation of Kratom use. Additional information can be found in the FDA import alert 54-15.

Kratom products have not been evaluated by the Food and Drug Administration. These statements have not been evaluated by the FDA. Kratom has not been deemed fit for US consumption by the FDA. By using Kratom products, you accept full responsibility for the use of the product, including but not limited to any adverse events or health complications that may arise from use. Manufacturers assume no responsibility or liability for the use or misuse of Kratom products.

The mitragynine and other alkaloid content in this kratom extract is multiple times greater than that of kratom raw leaf, resulting in an increased potency with this extract product. Treat accordingly and proceed with extreme caution. As with all kratom products, do not use them without first consulting your healthcare professional. Using Mitragyna Speciosa can be dangerous. There have been reports of adverse health effects associated with the use of kratom products. Some publications have suggested kratom may be associated with serious potential side effects including seizures, liver damage, withdrawal, addiction, abuse, and death. 

Please review FDA’s advisories and commentary for concerns about kratom products, available on the FDA’s website. Do not take any other kratom product or any medications, vitamins, nicotine, herbal supplements, drugs, or any other substance within 24 hours before and after taking this product.  Do not take Kratom Extract unless you have taken non-extract kratom multiple times in the past with no adverse effects. Do not use Kratom products for multiple days consecutively, that includes this product and in combination with other kratom products. Mixing Mitragyna Speciosa extract with medications, vitamins, nicotine, herbal supplements, drugs, or with any other kratom product; extract or non-extract, or with any other substance may result in a drug interaction and can be highly dangerous. 

Public health authorities both domestically and internationally have indicated that short- or long-term usage of Kratom may lead to various adverse reactions, such as nervousness, agitation, confusion, aggression, hallucinations, delusions, tremors, sleeplessness, drowsiness, lethargy, sedation, skin hyperpigmentation, loss of libido, constipation, nausea, vomiting, abdominal pain, liver toxicity, tachycardia, hypertension, respiratory depression, respiratory arrest, cardiac arrest, renal failure, seizures, coma, and even death. Should you experience any adverse reactions to this product, it is of utmost importance to promptly contact your healthcare provider or seek emergency medical attention.

Do not use this product in combination with medications, vitamins, herbal supplements, drugs, alcohol, nicotine, or any other substances including other kratom products. Do not use it if you are pregnant, plan to become pregnant, or while breastfeeding. Do not take this product if you have any type of blood disorder, liver or kidney disorder, high blood pressure, heart disease, central nervous system disorder, or any other medical condition. Do not use this product while operating motor vehicles or heavy machinery. Contact your healthcare provider immediately or seek emergent care if you experience any adverse effects.

It is vital to emphasize that the information provided herein has not been prepared by medical professionals and is not intended as medical advice. The content presented should not be considered a substitute for information obtained from healthcare providers. Before using this product, it is strongly advised to consult with your healthcare professional about potential interactions or other potential complications. Any inaccuracies or improper applications of the information provided herein are not the responsibility of Drip Drop Distro LLC, and the company shall not be held liable.

Do not use this product before reading in full the Directions, Warnings, Labels, Terms, and Disclaimer. By using any Kratom product sold on this Site or by opening the seal of any Kratom product packaging sold on this Site, you agree to all Terms and Disclaimers for the Kratom branded products Drip Drop Distro LLC sells. These brand-specific terms and disclaimers can be found below. 

All new customers must register as a buyer on the Drip Drop Distro LLC’s website. Once the Registration Form is completed and approved by our team, an account can be created.

If the customer is a distributor, please call Drip Drop Distro LLC’s Customer Service team at 1-800-983-3326 to have an account created. Stores with multiple locations do not qualify as a distributor. 

Wholesale accounts are for retail outlets and must have a physical retail location to be approved. Drip Drop Distro LLC’s Registration Form requires new customers to disclose their Federal EIN and provides an option to disclose their Tobacco License number and/or State Tax ID number. Drip Drop Distro LLC will confirm all information prior to approving any new customer accounts.

Once an account has been created, buyers can access current product offerings and wholesale pricing.

The retailer or distributor purchasing products from Drip Drop Distro LLC agrees to only sell products within territories agreed upon pursuant to their customer contract with Drip Drop Distro LLC. 

Drip Drop Distro LLC will endeavor to make the Site thorough, accurate, and helpful to our customers. Nonetheless, there may be times when certain information contained on the Site may be incorrect, incomplete, inaccurate, or appear inaccurate because of the browser, hardware, or other technology that You use.  Drip Drop Distro LLC reserves the right to correct errors (whether by changing the information on the Site or by informing you of the error and giving you an opportunity to cancel your order) or to update product information at any time without notice.

Drip Drop Distro LLC reserves the right to change the availability of products at any time. Quantities of some products may be limited and stock cannot always be guaranteed. Products offered for sale on the Site are available for shipment only to the United States and all prices are quoted in U.S. dollars.

Prices for Drip Drop Distro LLC’s products are subject to change without notice. Sale prices may expire and cannot be combined with any other discounts, coupons, or offers Drip Drop Distro LLC is not responsible for typographical errors appearing in our catalog, on our website, or in any other publications.

Drip Drop Distro LLC customers who have established specific contractual agreements must adhere to the Manufacturer’s Suggested Retail Price (MSRP) as outlined in any contractual agreement unless otherwise stated or approved. 

All prices and payments are in US Dollars (USD). For all products, accepted payment methods include:

*Any additional fees associated with using the Credit Card form of payment will be passed over to the customer. 

Drip Drop Distro LLC reserves the right to charge late fees if payment is not received in full by the invoice due date. If a customer does not pay an invoice on or before its due date, Drip Drop Distro LLC will charge 1.5% interest on a per-month basis until the invoice is paid in full.

Drip Drop Distro LLC’s goal is to provide free shipping for orders made through the website. However, Drip Drop Distro LLC retains the right to charge shipping costs in specific situations including, but not limited to, when a customer requests expedited shipping, etc. 

All domestic orders are shipped via UPS Ground, and all Canadian orders are shipped via UPS Standard. Local customers can arrange to pick up orders at our Boise, ID warehouse. Drip Drop Distro LLC aims to ship every order the same day if an order is made by 3:00 pm Mountain Time (MT) with the exception of any palletized orders. Customers may be responsible for related fees, taxes, duties, customs charges, etc. associated with international shipments.

Drip Drop Distro LLC will make every attempt to meet these goals, but Drip Drop Distro LLC is not liable for shipping delays due to unforeseen circumstances, weather or natural disaster, carrier demand or disputes, domestic/international customs or embargos, or seasonal shipping demand. Special or custom orders may require additional lead time.

Any order that requires Drip Drop Distro LLC to initiate a drop-shipment with a vendor CANNOT be canceled at any time after it has already been approved by You, the customer via the vendor portal. Before approving a drop-ship order, please ensure accuracy with the respective sales representative.

Your satisfaction with our products is a priority for Drip Drop Distro LLC. However, Drip Drop Distro LLC will charge a 10% restocking fee on all returns, regardless if the product is consumable or non-consumable. To complete a return, please contact Customer Service by phone (1-800-983-3326) or by email (customerservice@dripdropdistro.com) and a representative will aid you through the process. 

All products must be received undamaged, unmarked and in the original packaging to be eligible for credit. Any damaged product due to shipping is eligible for full credit. Expired items that are at the fault of Drip Drop Distro LLC (ex: short-dated products shipped) are eligible for full credit. Products shipped to retailers or distros with 12 months or more shelf life are not eligible for refund or credit. 

The retailer or distributor is responsible for all return shipping costs and will not receive credit until the return has been received and processed. 

Refused or unclaimed orders may result in a 10% restocking fee plus all freight charges. If the customer would like the order reshipped, all additional freight charges will be added. If the fault of Drip Drop Distro LLC, refused orders will be fully credited or reshipped at our expense.

Orders will be considered lost after 12 days from the estimated delivery date for shipments inside the contiguous US and 24 days for shipments outside the contiguous US. If a replacement order has been arranged and the customer receives the original shipment, please leave the package sealed and contact Drip Drop Distro LLC immediately. 

Once a replacement order ships, Drip Drop Distro LLC assumes all rights to the original shipment and will issue a call tag for the return if applicable. Tampering with the original shipment could invalidate eligibility for missing and broken items and generate a bill for any items not returned to Drip Drop Distro LLC.

Any order discrepancies must be reported within 5 business days of delivery. If your package appears to be opened, damaged, or tampered with in any way, the customer must take photos and note when you sign for the delivery that the box(es) arrived damaged, keep the original boxes, and file a claim with UPS.

If a package arrives in good condition but contains product damages, shortages, or overages, please take photos of all damages (required for a credit to be issued), and contact your Sales Representative to file a claim. In the case of overages or incorrect merchandise, please call your Sales Representative and Drip Drop Distro LLC will arrange for return shipping.

Drip Drop Distro LLC reserves the right to close a customer’s account at any time if you violate the terms of this policy or for any other reason. Such termination will result in the deactivation or deletion of your account or your access to your account and the forfeiture of all content in your account. 

Drip Drop Distro LLC also reserves the right to refuse business or service to anyone for any reason at any time. 

Questions, comments, requests, and complaints regarding this Terms of Sale and the information we hold are welcome. 

By email: info@dripdropdistro.com   

By mail: 1445 W Commerce Ave Suite 120, Boise, ID 83705

By phone: 1-800-983-3326

The link to our Terms of Sale is available at: www.legal.dripdropdistro.com/terms-of-sale/ 

Drip Drop Distro LLC may revise this Agreement at any time and You agree to be bound by the revised Agreement. Any such modifications will become effective upon the date they are first posted to this Site. It is Your responsibility to return to this Agreement from time to time to review the most current Terms of Sale. Drip Drop Distro LLC does not, and will not, assume any obligation to notify You of changes to this Agreement.

You agree to be bound by any affirmation, assent, or agreement You transmit through this Site, including but not limited to any consent You give to receive communications from Drip Drop Distro LLC solely through electronic transmission. You agree that when in the future, You click on an “I agree”, “I consent” or other similarly worded button or entry field on this Site, Your agreement or consent will be legally binding and enforceable and the legal equivalent of Your handwritten signature.

This agreement was last updated on August 21st, 2023.